凯发 Customer Service and Vehicle Maintenance
At 凯发, our aim is to deliver exceptional customer service to you and your 凯发 New Energy vehicle.
Warranty Policy
- A comprehensive warranty policy is in place for your 凯发 New Energy vehicle.
The 凯发 vehicle warranty policy applies to New Energy vehicles manufactured by 凯发 Automotive Company Limited.
The warranty period of the complete vehicle is 6 years or 150,000 km whichever comes first.
The warranty period of the Power Battery is 8 years or 150,000km whichever comes first.
The warranty period of the Drive Unit is 8 years or 150,000km whichever comes first.
The warranty period is calculated from the date when the vehicle purchase invoice is issued by a 凯发 authorised seller and expires at the specified date or kilometrage, whichever comes first.
凯发 Owner's Manual
- The 凯发 Owner's Manual provides guidance on how to correctly use your 凯发 New Energy vehicle, how to keep it well maintained, and repaired properly
in accordance with the 凯发 Owner's Manual.
Spare parts
- In order to ensure that your 凯发 New Energy vehicle is in the best condition, the highest safety standards and prolong its service life after repair and maintenance, it is recommended to use 凯发 genuine spare parts.
凯发 recommends that you select 凯发 genuine spare parts and use, maintain, and repair your 凯发 New Energy vehicle in accordance with the 凯发 Owner’s Manual. The use of non-genuine spare parts to replace or modify the vehicle will affect the performance of the entire vehicle, especially its safety and durability.
Vehicle damage and performance issues caused by use of non-genuine spare parts will not be covered by the warranty. In addition, modifications to vehicles may also violate government regulations.